Privacy Policy

Policy review notice

This is the working policy draft derived from the approved development specification. The legal contracting entity, jurisdiction, effective date and actual service-provider arrangements still require confirmation before this text is relied upon as a final policy.

1. Scope

This Privacy Policy describes how Glexno collects, uses, stores and shares personal information relating to visitors to glexno.com, people who contact us, and people who submit product-interest, project, partnership or support enquiries. Separate product-specific notices may apply when you register for or use a Glexno product or service.

2. Information we may collect

We may collect your name, work or personal contact details, company/organisation, enquiry topic, service/product selection, project description, communications, support attachments, and consent choices when you voluntarily submit these. Our systems may also collect technical information such as browser type, device category, IP address, approximate location derived from IP where relevant, referral pages, and security logs. Analytics identifiers and cookies are collected only to the extent the installed tools actually use them and applicable notice/consent requirements are met. Avoid requesting information that is not reasonably needed for the stated purpose.

3. Purposes of processing

We use relevant information to respond to enquiries, consider project suitability, provide customer support, administer communications, operate and secure the Website, detect abuse, understand aggregate performance, improve our content and systems, comply with legal duties, and—where appropriate consent or another valid legal basis exists—send opted-in product/company updates. We do not make an enquiry a mandatory consent to marketing.

4. Legal grounds and your choices

Where privacy laws require a defined legal basis, the applicable basis will depend on the activity and may include consent, steps requested before entering into a contract, performance of a contract, legal compliance, or legitimate interests balanced with individual rights. This section requires jurisdiction- specific legal adaptation. You can choose not to submit optional details; without essential contact information, we may be unable to respond to a request.

5. Service providers and disclosures

We may share relevant information with selected providers that support hosting, email delivery, forms, analytics, customer support, storage, and security, under appropriate contractual and organisational GLEXNO / DEVELOPER MASTER SPECIFICATION • INTERNAL WORKING DRAFT | 40 GLEXNO.COM — WEBSITE REDESIGN & EXPANSION safeguards. We may also disclose data where legally required or necessary to protect legitimate rights. The actual provider list, countries, and any international transfer mechanism must be documented and reflected here before publication. We do not claim to sell personal data; verify implementation and legal meaning before finalising such language.

6. Security

We use reasonable technical and organisational measures appropriate to the data and risks, including access management, encrypted transport, restricted credentials, secure storage, monitoring and retention controls where implemented. No online system is risk-free and no absolute security guarantee is made. Please do not submit secret access keys or highly sensitive data through ordinary enquiries.

7. Storage and retention

We retain enquiries, support records, security logs and other information only for periods justified by their purpose, applicable contracts, dispute needs and legal obligations. Define a practical retention schedule in the internal data register before release, then publish meaningful time periods or determination criteria rather than an indefinite or fabricated duration. Securely delete or anonymise information when it is no longer required, subject to legitimate retention obligations.

8. Cookies and analytics

Our Website may use strictly necessary technologies for security, session management, consent preferences and form functionality. Optional analytics or marketing technologies should only be deployed and consented to where legally appropriate. Users should receive clear information about each nonessential category and a means of changing choices. The current installed cookie list and vendors will be available in our Cookie Policy if such technologies are deployed.

9. Access, correction and other rights

Depending on the laws that apply to you, you may have rights to request access to, correction of, deletion of, or restrictions on personal information; to object to certain processing; to withdraw relevant consent; or to complain to an appropriate privacy regulator. These rights are subject to legal exceptions and verification requirements. Contact the published privacy address with a clear description of your request. We may need reasonable verification before responding.

10. International visitors and transfers

People may access Glexno's Website from different countries. Where personal information is stored or handled outside your jurisdiction, applicable legal protections and any required safeguards should be considered. Do not promise storage in Australia or elsewhere unless hosting and every relevant processor are verified.

11. Children

The Website is intended for general business and product information and is not designed to knowingly collect personal information from children. Any age threshold or parental-consent rule must be adapted to the applicable services and local laws. If you believe a child has submitted data improperly, contact us.

12. Third-party links

This Website may link to other websites or services with separate privacy notices. Glexno is not responsible for those sites' independent practices, subject to applicable law.

13. Policy updates

We may update this Policy as our Website, products or legal obligations change. The latest approved text will identify its effective date, and material changes will be communicated as required. GLEXNO / DEVELOPER MASTER SPECIFICATION • INTERNAL WORKING DRAFT | 41 GLEXNO.COM — WEBSITE REDESIGN & EXPANSION

14. Contact and complaints

For privacy questions, requests or concerns, contact info@glexno.com or a specifically designated privacy contact published by Glexno. Include your preferred contact method but do not email passwords, identity documents or sensitive information without an approved verification process.